Frequently Asked Questions
1. What is Caroum?
Caroum is a one-stop platform for auto parts — connecting buyers with verified suppliers of OEM and aftermarket products, with fast delivery across the UAE and worldwide.
2. Do you sell genuine OEM parts?
Yes. We work only with verified suppliers offering genuine OEM and trusted aftermarket brands.
3. Do you deliver outside the UAE?
Yes, Caroum ships across the GCC and internationally using reliable logistics partners.
4. How long does delivery take?
For most UAE locations, delivery takes 30 minutes to 2 hours, depending on distance. International orders vary by destination and courier.
5. Can I check product availability before ordering?
Yes. You can message us directly to confirm stock, pricing, and delivery options before you order.
6. Can I return or exchange a part?
Yes. Returns or exchanges are accepted within the allowed period, provided the part is unused and in its original packaging.
7. What payment methods do you accept?
We accept secure online payments, bank transfers, and bank cheque for selected UAE locations.
8. Do you provide installation or fitting services?
Caroum currently focuses on supplying parts only. However, we can recommend verified workshops and garages upon request.
9. Can I order in bulk for my workshop or fleet?
Yes. Caroum supports B2B bulk orders for garages, traders, and fleets. Contact our team for volume pricing and delivery coordination.
10. How can I become a Caroum supplier?
You can register your business through our supplier contact form. All suppliers undergo a verification process before listing.
11. What brands are available on Caroum?
We carry leading brands such as Castrol, Bosch, TRW, Mann-Filter, Exide, Denso, and many others — covering all major vehicle makes.
12. Do you offer aftermarket options?
Yes. Alongside OEM parts, we offer high-quality aftermarket brands that meet or exceed original performance standards.
13. How do I track my order?
Once your order is confirmed, you’ll receive a tracking update via WhatsApp or email with real-time delivery status.
14. Can I request a specific brand or part?
Yes. If a part isn’t listed, simply contact us with the part number or vehicle details — our team will help locate it through verified partners.
15. What makes Caroum different from other platforms?
Caroum is built for businesses and daily drivers. We focus on verified quality, quick delivery, and a complete range — everything your business needs or daily driving needs, in one place.