Terms and Conditions

Last updated: October 2025

Welcome to Caroum.com (“Caroum”, “we”, “our”, or “us”).
By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the site.

1. General Information

Caroum is an online platform operated from the United Arab Emirates that connects buyers with verified suppliers of automotive parts and accessories.
Our platform provides product listings, supplier information, and a simplified ordering process through WhatsApp or other communication channels.

By using Caroum.com, you confirm that you are at least 18 years old and capable of entering into legally binding agreements.

2. Use of the Website

  • You agree to use Caroum.com only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.
  • You are responsible for ensuring that any information you submit (such as order inquiries or contact details) is accurate and complete.
  • Unauthorized access, scraping, or reproduction of content is strictly prohibited.

3. Product Listings and Information

  • Caroum acts as a sourcing and aggregation platform. We display product information, pricing, and availability as provided by our verified suppliers.
  • While we aim to ensure accuracy, Caroum does not guarantee that all details, specifications, or prices are error-free.
  • Images are for illustrative purposes only; actual products may vary depending on the manufacturer or batch.

4. Ordering Process

  • Orders are currently handled through WhatsApp or other direct communication channels.
  • Submitting an order inquiry does not constitute a confirmed purchase. Orders are confirmed only after supplier verification, price confirmation, and customer approval.
  • Caroum reserves the right to decline or cancel any inquiry or order at its discretion.

5. Pricing and Payment

  • All prices listed are indicative and may vary based on availability, supplier pricing, or shipping costs.
  • Payments are handled directly between Caroum and the customer once the order is confirmed via WhatsApp or other agreed-upon means.
  • Prices are shown in AED (UAE Dirhams) unless stated otherwise and are exclusive of VAT unless mentioned.

6. Shipping and Delivery

  • Delivery times and costs depend on supplier location, stock availability, and the customer’s address.
  • Caroum will provide estimated delivery timelines upon order confirmation.
  • Caroum is not liable for delays caused by customs, courier services, or circumstances beyond our control.

7. Returns and Refunds

  • Returns or exchanges are subject to policy.
  • Caroum assists in coordinating returns where possible but does not guarantee acceptance once the part has been delivered or installed.
  • Electrical and electronic parts are generally non-returnable unless faulty on arrival.

8. Limitation of Liability

Caroum serves as an intermediary between buyers and suppliers.
We are not the manufacturer or direct seller of most listed products.
To the fullest extent permitted by law, Caroum is not liable for:

  • Losses arising from incorrect installation or usage of products
  • Indirect, incidental, or consequential damages resulting from site use or transactions

9. Intellectual Property

All content on Caroum.com, including text, images, graphics, and logos, is the property of Caroum or its licensors and is protected by copyright and trademark laws.
You may not reproduce, distribute, or modify any content without prior written consent.

10. Privacy

Your privacy is important to us.
Please refer to our Privacy Policy to understand how we collect, use, and protect your information.

11. Modifications

Caroum reserves the right to modify, suspend, or discontinue any part of the website or these Terms at any time without prior notice.
Continued use of the site after changes implies acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

13. Contact Us

For any questions regarding these Terms & Conditions, please contact:
📧 hello@caroum.com
🌐 www.caroum.com